Privacy Policy — ace675

1. Introduction and Scope

ace675 ("we", "us", "our") operates the online casino and sports betting platform accessible at ace675.org. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all services offered on the ace675 platform, including live casino games, slot machines, crash games, fish games, cricket and sports betting markets, payment processing, and customer support interactions.

This policy applies to all registered players, prospective registrants who begin but do not complete the sign-up process, and visitors who browse the ace675 platform without creating an account. By accessing any part of the ace675 platform, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling your personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, storage limitation, and integrity and confidentiality. We collect only the data we genuinely need to operate the ace675 platform and serve our players in Bangladesh.

2. Personal Data We Collect

ace675 collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your device and browsing behaviour, and from third-party payment and identity verification partners. The categories of personal data we collect include:

Identity and Registration Data

Financial and Payment Data

Technical and Usage Data

Verification and Compliance Data (collected if identity verification is required)

ace675 does not collect full payment card numbers. Card payments are processed through certified payment gateways that handle card data directly and do not pass full card numbers to ace675 servers.

3. How We Use Your Personal Data

ace675 processes your personal data only for specific, legitimate purposes that are necessary to operate the platform and maintain a safe, fair gaming environment. The purposes for which we use your data are:

• Account Management: To create, maintain, and administer your ace675 player account, including verifying your identity and age at registration and managing your account settings.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank transfers. Transaction records are retained for audit and compliance purposes.
• Game and Betting Services: To deliver casino games, sports betting markets, promotions, and other platform features to your device. Game and betting history is stored in your account for your reference and for dispute resolution.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, duplicate accounts, money laundering, underage gambling, and other prohibited activities on the platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to apply deposit limits, cool-off periods, or self-exclusion restrictions as requested by the player or required under our responsible gaming commitments.
• Customer Support: To respond to queries, complaints, and support requests submitted via live chat or email at [email protected].
• Platform Improvement: To analyse aggregated usage data for the purpose of improving the performance, navigation, and game selection of the ace675 platform. This analysis is conducted on anonymised or pseudonymised data where possible.
• Promotions and Communications: To communicate relevant bonus offers, seasonal promotions (such as Eid, BPL season, and Pohela Boishakh campaigns), and important account updates to registered players. Marketing communications can be opted out of at any time via account settings.

ace675 does not use automated decision-making that produces significant legal effects for players without human review, except in the case of obvious eligibility checks such as age verification at registration.

4. Legal Basis for Processing

For each category of processing activity, ace675 relies on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the terms of the player agreement, including account creation, transaction processing, and game delivery.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable anti-money-laundering obligations, age verification requirements, and data retention mandates imposed by applicable law.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting prior processing.

5. Cookies and Tracking Technologies

ace675 uses cookies and similar tracking technologies to operate the platform, remember your session state, and analyse usage patterns. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure that the correct game content loads for your device. These cookies cannot be disabled while you are using the platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players navigate the ace675 platform — which pages are visited most frequently, how long sessions last, and whether errors are encountered. We use this data purely to improve the platform experience.
• Functional Cookies: These cookies remember choices you make, such as your preferred payment method, to make your future sessions more convenient. They do not track your activity across other websites.
• Marketing Cookies: With your consent, these cookies allow us to display relevant promotional content related to ace675 games, cricket betting markets, and bonus offers. You can withdraw consent for marketing cookies at any time via your account settings or browser controls.

You can control cookies through your browser settings. Disabling strictly necessary cookies will impair platform functionality. Disabling analytics or marketing cookies will not prevent you from using ace675 but may affect the relevance of promotional content you see.

6. Sharing and Disclosure of Personal Data

ace675 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment Processors: Your payment details are shared with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, or a card payment gateway) solely for the purpose of processing your deposit or withdrawal transaction. Each payment provider operates under its own privacy policy and data protection obligations.
• Identity Verification Partners: Where identity verification is required, your ID document data and selfie image may be shared with a certified identity verification service provider. This data is used solely for the purpose of confirming your identity and age and is not retained by ace675 beyond the period required for compliance.
• Game Providers: When you play a game on the ace675 platform, limited technical session data (such as player ID and session token) is shared with the relevant game provider — such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi — to enable the game to function correctly. Game providers do not receive your financial data or full identity information.
• Legal and Regulatory Authorities: We may disclose personal data to competent authorities where we are required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of the assets of ace675, player data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that result from it.

All third-party data processors engaged by ace675 are subject to contractual obligations that require them to process your data only for the specified purpose, apply appropriate security measures, and not retain data beyond the agreed period.

7. Data Security

ace675 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption across all data transmitted between your device and the ace675 platform, covering login sessions, payment transactions, and account management interactions.
• Passwords stored exclusively as salted cryptographic hashes. ace675 staff never have access to your plaintext password.
• Access to player data restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited.
• Regular security assessments and vulnerability testing carried out on platform infrastructure and payment integrations.
• SMS-based verification codes for sensitive account actions, providing a second layer of authentication beyond your password.
• Automated monitoring for suspicious login patterns, unusual transaction volumes, and other signals of account compromise.

While ace675 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please ensure your password is strong, unique to ace675, and not shared with any other person. Report any suspected unauthorised access to [email protected] immediately.

8. Data Retention

ace675 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:

• Active account data (identity, contact, and account preference information) is retained for the duration of your active player account relationship with ace675.
• Transaction records (deposit and withdrawal history, game wagering records) are retained for a minimum of 5 years following the transaction date, in accordance with standard financial record-keeping obligations.
• Identity verification documents are retained for a minimum of 5 years following account closure or the completion of the relevant verification check, whichever is later.
• Customer support communications are retained for 3 years from the date of the most recent communication in a given support thread.
• Marketing preferences and consent records are retained for the duration of the consent period and for 2 years following withdrawal of consent, for evidence purposes.
• Technical and usage logs are retained for up to 12 months for platform security and performance monitoring purposes, after which they are deleted or fully anonymised.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Your Data Rights

As a registered ace675 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request:

• Right of Access: You have the right to request a copy of the personal data ace675 holds about you, together with information about how it is being used and the legal basis for processing.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly from within your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful. This right is subject to overriding legal retention obligations — for example, we cannot delete transaction records that we are required by law to retain.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You can do so via your account settings or by contacting support. You also have the right to object to processing based on legitimate interests where you believe your fundamental rights and freedoms override those interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive a structured, machine-readable copy of the personal data you provided to ace675, so that you may transfer it to another service provider if you wish.

ace675 will respond to all data rights requests within a reasonable period. We may ask you to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised party.

10. Children and Minors

The ace675 platform is strictly for adults aged 21 and above. ace675 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the registration process, and any account found to belong to a person under 21 will be immediately closed. If you believe that a minor has created an account or provided personal data to ace675, please contact us immediately at [email protected] so that we can take prompt corrective action and delete the relevant data.

11. Changes to This Privacy Policy

ace675 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we will notify registered players via their registered mobile number or an in-platform notification prior to the changes taking effect.

Your continued use of the ace675 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being protected.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace675 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (UTC+6):

Email: [email protected]

Please include your registered username, a brief description of your query or request, and — if you are exercising a specific data right — the nature of the right you wish to exercise. We will treat all privacy correspondence with strict confidentiality.